Bench Television
Frequently Asked Questions

Do I have to download anything onto my computer to watch the Bench Television?

How do I know which version of Flash Player I have and if I need to upgrade?

Is my PC compatible?

Do I need to be connected to the Internet to watch the streaming videos?

Can I watch any of the videos for FREE?

Can I watch a video full screen?

If I experience choppiness when beginning to watch a video what do I do?

How do I download a video?

How do I get copies of the episodes for future reference ?

How do I become a member?

What is the price of membership?

How do I cancel my membership?

How often may I view the videos and how many may I view?

Can I view a video before becoming a member?

What payment methods are accepted?

Why do you need my email?

Will you share my email with any one else?

What if I change my e-mail address?

What happens if I am a member and forget my Password or Username?

Can I cancel my membership and receive a refund for the unused portion?

Why is there advertising on the member pages?

I would like to advertise on this site, what do I do?

Can I create my own show on the Bench Television?

Can I share videos on Bench Television with friends?

May I play shows on Bench Television to a group of jewelers?

 

 

Do I have to download anything onto my computer to watch the Bench Television?
The videos are not downloaded and they take up no room on your computer.
The videos are watched via streaming video, using Flash Player.  Over 95% of all computers come with Flash Player already installed so you probably already have it on your computer.  However, because of the advanced streaming technology used, Flash Player version 8 or higher is required, so you may have to upgrade to the latest version before the video will play.  

 

How do I know which version of Flash Player I have and if I need to upgrade?
Just click on one of the videos to watch it.  If it begins playing you have the latest version of Flash Player.  If not you will receive a message to upgrade your Flash Player.  Just click OK and the new player will be installed on your computer.

 

Is my PC compatible?
For best results, a 56K broadband connection is needed.

 

 

Do I need to be connected to the Internet to watch the streaming videos?
Yes, you must have an active high speed internet connection running (56K or higher) for best results.

 

 

Can I watch any of the videos for FREE?
YES!  There are 3 Free Access channels on the Bench Television the Preview Channel, the New Products Channel, and the Network Affiliates Channel. 

On the Preview Channel you can watch the Pilot episode and read the synopsis of each of the shows on the Members Network.  On the New Product Channel you can watch informational videos of new products and services. On the Network Affiliates Channel you can watch video tutorials and company training videos.

 

 

Can I watch a video full screen?
YES!  To watch videos full screen, click on the button on the right end of the player bar (underneath the video) while the video is playing.  To exit full screen mode press the ESC button on your keyboard.

 

 

If I experience choppiness when beginning to watch a video what do I do?
Click the PAUSE button on the Player Bar (underneath the video) and wait a few seconds, then hit the play button again, this will alleviate the lag time due to buffering.

 

How do I download a video?
The videos are not able to be downloaded. They are watched via your computer, using streaming video, they take up no room on your computer.

 

How do I get copies of the episodes for future reference ?
The videos will remain on the website for the year.  Each time a new episode is added it becomes the current episode and the last video is moved to past episodes. 

 

How do I become a member?
Joining is easy.  Start watching and learning. CLICK HERE.

 

What is the price of membership?
You will have unlimited access to all of the shows on every channel. CLICK HERE.

 

How often may I view the videos and how many may I view?
Once you are a member you may watch as many videos as many times as you want, for as long as you continue your membership.

 

Can I view a video before becoming a member?
Yes. The Pilot Episode of the shows are available to watch for free on the Preview Channel.
To view the shows on the Preview channel CLICK HERE.

 

What payment methods are accepted?
You can pay for membership to the Bench Television using a credit card or e-check, securely on-line using Pay Pal.

 

How do I cancel my membership?
It is easy! Go to Pay Pal

Log in to your Pay Pal account.
Click Profile at the top of the page.
Click the MY Money, then click Update beside My preapproved payments
to find your payment.
Select the payment, and then click Cancel.

 

Why do you need my email?
Your email is used to send a payment confirmation message and as an identifier for correspondence.  From time to time we will send e-mail notifications of new shows and episodes.

 

Will you share my email with any one else?
No.  We Hate Spam as Much as You Do!  We assure you that your email address is kept strictly confidential and is not shared with anyone for any reason. We value every member and respect your privacy.  We do not sell, rent, or otherwise disclose our list of members for any reason. 
For our complete Privacy Policy CLICK HERE

 

What if I change my e-mail address?
No problem.  From any of the member pages click on “Change Info”.  A new window will pop-up with your account information.  Make any necessary changes to your information and click “Submit”.

 

What happens if I am a member and forget my Password or Username?
No problem.  From the Home Page click on “Look up username or reset password”.  If you forgot your Username fill in your e-mail address and it will be e-mailed to you.  If you forgot your password you can create a new password.

 

Can I cancel my membership and receive a refund for the unused portion?
No!  Refunds will not be given for un-used portions of your membership.  Be sure to watch the Pilot Episodes on the Preview channel to see what the content of the Bench Television is like before joining to see if the shows will meet your needs.
To view the shows on the Preview channel CLICK HERE.

 

Why is there advertising on the member pages?
Just like Cable and Satellite TV, advertising is a part of Internet Television.  In order to keep your membership fee as affordable as possible, advertisers are needed to help pay for the cost to produce the shows and to provide the server and bandwidth needed to air the Bench Television.
Advertisers are carefully selected who’s products and services are relevant to the professional bench jeweler.  The Bench Television limits advertisers to one 15 second ad prior to the start of the show.

 

I would like to advertise on this site, what do I do?
For information on advertising CLICK HERE.

 

Can I create my own show on the Bench Television?
For information on producing your own show CLICK HERE.

 

 

Can I share videos on Bench Television with friends?
Shows on Bench Television are for members only.  If you find a show might be helpful to others do both of us a favor and encourage them to join Bench Television.
For complete Terms of Use CLICK HERE

 

May I play shows on Bench Television to a group of jewelers?
No.  All shows on the Bench Television are copyrighted; all rights are reserved and are intended solely for the personal, noncommercial viewing of its members.
For complete Terms of Use CLICK HERE